Its football season…and football is played with energy and passion. Coaches lead their teams by motivating and encouraging their player’s that every snap is an opportunity to change the outcome of the game. As legendary head coach Paul “Bear” Bryant said: “It’s not the will to win that matters—everyone has that. It’s the will to prepare to win that matters.” So do you have a head coach at your funeral home preparing your team to win?
The head coach at a funeral home should be the leader that demands excellence and leads by example. The head coach provides his funeral home team with relevant training, coaching new techniques or initiatives, and holds the team accountable to established standards. With a constant focus seeking improvement, the head coach motivates his team to perform beyond their normal capabilities…to leave nothing on the field. A current example of a great head coach is at the University of Alabama, Nick Saban. There is no doubt that his players are prepared, coached, and there is an expectation to follow the game plan…his team consistently produces positive performances.
I have seen so many football teams on the field with the players only functioning because the clock is still ticking…no enthusiasm, just going through the motions. Their coaches on the sideline just stand by watching and do not provide motivation or the coaching necessary for better results…they too are just going through the motions. I can only imagine what goes on at practice and game preparation; the results from the lack of such are glaring when “the lights come on.”
So which of these analogies sound familiar at your funeral home? What type of training and coaching is being regularly conducted at your funeral home? Are there new techniques, products or initiatives regularly introduced for better performance, profit and family satisfaction? Is your firm’s “head coach” teaching, leading and setting the example…is your team simply going through the motions, waiting for time to pass and not making any effort for continuous improvement or is your team leaving nothing on the field?