When you send email to someone or a company, how long does it take for a response acknowledging receipt of your inquiry? Just in the last 48 hours, I sent emails direct to people and made inquiries to companies to purchase their services or products. Guess what? No response. I know people are busy, however busy is not an excuse for poor manners. I personally know people that are very busy, successful and run large multifaceted companies that routinely respond to me in a timely manner.
It is not unusual for me to receive more than fifty emails, texts, calls and other messages in a day. When I receive a message, especially a message that someone took the time to personally reach out to me, then I promptly at least acknowledge receipt. Fascinating to me is that we are offered instantaneous communication tools such as phones, text messaging, Skype, email, and the like, yet we have a failure of response time. With all this instant technology at our disposal, why then does it take so long?
Why? Because we are in an era of poor business behaviors and manners! If you don’t believe it, how many times have you called someone asking the question “did you get my email?” You are calling to find out one of 2 things; either their technology doesn’t work or they simply ignored your message and did not respond. How difficult is it to reply “I received your message, but I’m not able to respond right now…I’ll get back to you on this in <give a time>?”
I want to challenge those that read this post. First; respond to inquiries in a timely manner…just send a personal quick acknowledgement of receipt, and then follow up as you said you would. If you are really late responding (over 48 hours), say so and apologize. Second; when someone does not respond to your inquiry in a timely manner, call them out on it. If they say they are so busy that they could not take the time to at least acknowledge you, ask them if you or your business has any level of respect and why you should continue the relationship?
You’re just not that busy; you’re rude and lack business manners. Cheers y’all.