We are entering a fresh season of baseball; from Little League fields to professional stadiums baseball players are honing their skills to play their part in the games on the schedule. On a daily basis, our military trains to prepare for the moments of battle that will require their skills to be put to task. Whether turning a double play, laying down a bunt, knowing fields of fire or following a battle plan, practice and training are essential to win a game or in the most dire of situations, stay alive.
When it comes to practice and training on a regular basis in the funeral business, regular meaningful practice and training is a rarity. Yes, I do understand that funeral homes are busy and we never know when the next phone calls can mean days and hours of focusing on one of the most important event of a person’s life; a funeral for their loved one. I also understand and know that there are times where there is not such activities being conducted where we could hone our skills.
From my experience, some of the best ideas are the result of practice and training sessions when those involved have engaged not because of mandate, rather the innate opportunity to carry out “the play” or “scenario” and revealing gaps otherwise not recognized. At our funeral home brands, practice and training for the many tasks required of this profession have created a culture of continuous improvement. What are the results?
Elimination of mistakes by following process. Mistakes are made by everyone; however training eliminates repetitive errors. If you think about it, errors may be simple or drastic, some may be costly. For instance, how many times in transition from the funeral home to a place of service has items been left behind? It costs money and consternation to return to the funeral home to retrieve forgotten items (CD.’s, Reserved Markers, etc.). How about receiving a body at the funeral home? Identification measures and process is a training opportunity; we have recently read news stories of the wrong body being cremated, do you think that mistake is going to be costly?
From my assessment, for every mistake or mishap in a funeral home, training would have been a preventative measure. Think about it, what problem in our daily funeral home activities cannot be corrected with practice or training ? Funeral home leaders must be intentional and make the time for practice and training; the results are worth the effort. Literally taking 15 minutes a few days a week can create a culture of continuous improvement and better morale…after all, who does not like to win?
Well as you know if there is a gap, I’m paying attention. Don’t let your untrained heart be troubled, help is on the way! Stay tuned. From the desk of The Funeral Commander, Cheers Y’all! #thefuneralcommander