Funeral directors meet with families during a time which most agree is very difficult. Arranging the funeral of a loved one is stressful and often the necessary decisions made are clouded by varying emotions as well as grief. Part of the regular funeral director training provided at our funeral homes for arrangements include role play; our funeral directors plan the funeral of their closest loved one in detail.
The role a funeral director performs is to provide information so the family can make educated decisions. Without ever “wearing the shoes of the next of kin” the anguish is only observed and not experienced. I have personally been part of this training and I can attest how emotional the process may be, even in a training environment.
I have conducted funeral home training on this subject and the results were enlightening. One of the interesting scenarios created was that the deceased loved one had not pre-planned with a trust, had no life insurance and the expenses must be paid out of the role playing funeral directors personal resources. As you read this, put yourself in that position; it’s up to you to pay for everything you select for services and products right now out of pocket. Ask yourself; what would that do to my current personal financial status? Having this thought in mind, would you buy the best of everything? What would your choices be if you we financially responsible for the goods and services selected today?
When meeting with families, it’s natural to wonder why sometimes the decisions made seem to be other than what is customary or expected. On top of financial stress, family dynamics enter the picture sometimes. Just like many of you, I have personally witnessed strained funeral arrangements with a bad cocktail of financial woes and family discourse.
Finally, I know many funeral industry professionals that experienced unexpected loss of their spouse, child and parent. After talking with some, their perspective of wearing the shoes of the people they normally serve changed. If you are a funeral professional and lost a loved one, you know the angst. Otherwise, think about conducting funeral director training for arrangers and changing shoes with those you normally guide; it may have lasting impact.
Funeral News! Ryan and I recorded our inaugural Funeral Nation TV web cast show that will be aired October 6th…I am certain you’ll enjoy the FN show! From the desk of The Funeral Commander, Cheers Y’all. #thefuneralcommander #funeralnationtv