Getting paid for services rendered and products sold should be as much of a priority as “a satisfied family” for funeral homes. As a funeral home owner or someone managing the business, securing payment is one of the most important tenets of accountability, but rarely emphasized. If you don’t think so take a gander of seminar presentation and CEU training provided at the majority of meetings or conventions. Anyone training funeral directors to collect money due? No. And most likely not at your funeral home either.
How can a funeral home get paid for every case, every time? Training. Why does a funeral home allow a contract to be signed without securing payment first? Securing payment means a confirmation for pre-need payment, a life insurance policy is verified and assigned for payment, a check or credit card for full payment has transacted, or a payment plan has been agreed upon (signed) which includes a Truth In Lending statement along with full APR calculations of interest. Otherwise, no contract signature from a funeral director should be made to engage for services. It’s that simple.
If you are reading post and don’t think that your firm has an issue, I’ll give you a little process to follow:
- Look at every case from last month (January, 2016).
- Review each goods and services statement for signature of both funeral director and customer.
- Check total due amount.
- Check date funds received and amount paid.
- Is there any amount due today?
- If there is an outstanding amount due, why?
- If the case was not paid in full, what is the current status?
I offer training to provide funeral homes the path to secure payment prior to contract agreement. Anything short of $0.00 accounts receivable at a funeral home is simply unacceptable and a direct reflection of poor management. If you want to get paid, train your staff.
From the Command Post and all payments secured, Cheers Y’all! #thefuneralcommander