I recently visited my cardiologist for my annual checkup (yes, to make sure I have a heart). The process at this practice starts with me on the scales (ugh) and then escorted into an examination room for nurses to take my blood pressure (120/82) and ask questions updating my health habits. When asked about smoking, of course I proudly shared my cigar affinity (’till death do us part) only to be met with scowling looks.
A trainee nurse was taking all the information and conducting the vital stuff with a seasoned nurse providing oversight. The trainee used software while entering my information on a tablet device. I didn’t think much of it until the cardiologist came into my little room (35 minutes later or course).
Upon entry we shook hands, chatted a bit and then he opened up his laptop (see photo above). Immediately I asked the physician permission to take a photo of him (not showing his face). I explained why, and he complied. He also showed me the software he uses providing my entire medical history and information important to him on a dashboard.
Not long ago I was part of a lengthy discussion with funeral directors regarding their opinions using computers during funeral arrangements with families. Needless to say, there were quite a few emotional responses (imagine that with funeral directors). My favorite was “Using a computer with families is unprofessional” and “You have your head down typing and can’t look the family in the eyes while talking to them.”
- “Unprofessional” to use a computer in arrangements? I suppose physicians, financial advisers, bankers, CPA’s and the “other professionals” have it wrong! Certainly the information they are entering is far less important than what funeral directors have to capture. Only the “other professionals” make so many mistakes and spelling errors that they really need to use a computer when dealing with their patients or clients. Without a doubt, the handwriting funeral directors “care more.”
- “Head down typing.” Really? If you learned how to type or truly could become advanced by sharing your laptop or tablet screen on a 60 inch TV, the family could watch as well as participate in the process! By the way, who writes without looking down? I’d love to see how that turns out.
It’s time for our industry to align with other professions by investing and training funeral directors to become proficient at basic business skills. “I can’t type on a computer” or “I’m not comfortable using a computer.” is simply unacceptable. Go to a community college, ask a 7 year old to teach you, get trained, and step up your game. Funny how fear and reluctance of change actually inhibits professionalism and service; it’s the little things that count. It’s time to #Fnchange by getting your #FNhustle on to build a better #FNbrand for yourself and your funeral home.
From the foggy cigar smoke filled Command Post, Cheers Y’all! #thefuneralcommander