US funeral homes are owed over $300 million for services and products already provided. Let that sink in. Just this past week I was made privy to a firm that has over $500,000 of accounts receivable. If you are a funeral director that proclaims “I’m here to serve families and I don’t talk about money,” then you have an owner in dire need of a spine implant or major cajones attachment surgery.
The ridiculous notion of allowing such behavior is squarely the fault of funeral home ownership and management. Why is there over $300 million owed to funeral homes? Because funeral home owners and managers allow the inmates to run the asylum by not training, monitoring, measuring, and continuously improving their staff. Apparently the pain of not getting paid for services rendered isn’t near the pain of leadership by training and holding funeral directors accountable for their actions.
If you are a funeral director reading this and your firm has accounts receivable, then you are the problem (make sure your owner doesn’t see this post). If you are a funeral home owner/manager and your firm has accounts receivable and you are reading this, I give you two options:
- Take charge and lead your funeral directors with training to resolve your AR problems.
- Do nothing and allow your funeral directors to run your business out of business.
If number one above looks palatable and you don’t have the ability or the capacity to effect this change, then email me firstname.lastname@example.org. If you think number two is your best option, then I have a question for you: How do you stand up without a spine?
Yep, I’m clearly on the battlefield today and loving the smoke of combat. Remember, I’m not going to tell you to go to hell, I am however, going to tell you the truth and it feels like hell. For those of you that feel like hell, Cheers Y’all! #thefuneralcommander